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Automate Review Requests via WhatsApp
Connect your preferred WhatsApp gateway provider (Meta Cloud API, Twilio, Wati, or Regional Custom Webhooks) to deliver automated post-purchase review requests directly to your customers' WhatsApp inbox.
Before You Begin Setting Up WhatsApp
Keep these provider credentials and configuration details ready before starting WhatsApp automation setup.
Gateway API Tokens
Cloud API Access Token (Meta), Auth Token (Twilio), Access Token (WATI), or API Key (Fonnte, Wablas, Custom Webhook).
Sender Phone Number & ID
Phone Number ID (Meta), Sender Number (Twilio), or API Endpoint URL (Wati).
Approved Template Name
Approved Meta or WATI Template Name (e.g., sabdov_review_request) and Language Code.
Test Phone Number
A valid mobile phone number in E.164 format (e.g., +6281234567890) to verify test message delivery.
WhatsApp Integration Roadmap
Select Provider
Open Settings -> Integrations -> WhatsApp Automation and choose Meta Cloud API, Twilio, WATI, or Custom Webhook.
Verify Credentials
Enter your API tokens or Phone Number IDs and click Verify Credentials to confirm connection status.
Send Test Message
Click Test Message, enter your phone number (+62...), and verify that the test WhatsApp message arrives instantly.
Configure Templates
Open Settings -> Growth Templates -> WhatsApp to customize message copy and preview live smartphone output.
Need a more specific next step?
Use the quick-start path if the store is still new, or jump directly into Integrations and Widgets when setup is already in progress.
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