Answers to common product and operational questions.
Find technical details, subscription information, and practical guidance on how ecommerce stores use Sabdov to build trust throughout the buyer journey.
Product Overview
What is Sabdov’s core functionality?
Sabdov is a customer review and trust platform built for modern ecommerce stores. It helps merchants collect verified reviews, manage customer feedback, and publish trust signals across the storefront without adding unnecessary operational complexity.
How does Sabdov differ from traditional review apps?
Sabdov is built around storefront trust and buyer confidence, not just collecting star ratings. It combines verified review workflows, customizable storefront widgets, moderation controls, SEO-friendly review delivery, and flexible integrations designed for modern ecommerce stacks.
Is my data secure with Sabdov?
Yes. Sabdov is built with secure API handling, access controls, and merchant-level data separation to help protect review, order, and product data throughout collection, moderation, and storefront workflows.
Review Collection & Migration
How do customers submit reviews?
Customers can submit reviews through hosted review forms, post-purchase request links, QR-based flows, and embedded storefront widgets. The collection experience depends on the merchant’s setup and enabled channels.
Can I send automatic review requests via Email or WhatsApp after an order is completed?
Yes. Sabdov features full after-purchase automation that automatically triggers review requests via Email and WhatsApp once orders are completed, paid, or fulfilled (on Shopify, WooCommerce, TikTok Shop, BigCommerce, etc.). Merchants can customize send delay (1–14 days), set automatic exclusions for refunded or canceled orders, configure follow-up reminders, and send automated discount coupons upon review completion.
Which WhatsApp providers and gateways does Sabdov support?
Sabdov supports multiple WhatsApp integration options: Meta Cloud API (Official WhatsApp Business API), Twilio WhatsApp, WATI, and Custom Webhooks for integration with regional WhatsApp gateways (such as Fonnte, Wablas, RuangWA, or WooWa). Messages are dispatched automatically with dynamic variables and a direct magic review URL.
Does Sabdov support verified-buyer workflows?
Yes. Sabdov can connect review submissions to order and product data so merchants can identify verified buyers and display stronger trust indicators across the storefront.
How does review migration work in Sabdov?
Sabdov supports full bidirectional review migration. You can easily import historical reviews from CSV files, Judge.me, Loox, Yotpo, AliExpress, or Amazon. You can also export your entire review catalog at any time into platform-compatible CSV presets (Shopify, WooCommerce, BigCommerce, Wix, or Universal CSV).
Pricing & Subscription
Do you offer a free plan?
Yes. Sabdov includes a free plan for ecommerce stores that want to start with core review collection, moderation, and storefront trust features before scaling into more advanced workflows.
Can I switch plans during a billing cycle?
Yes. You can change plans at any time. Upgrades typically take effect immediately, while downgrades are applied after the current billing period ends.
What happens to my reviews if I cancel my subscription?
If you cancel your subscription, your account automatically downgrades to the Free plan. Your existing published reviews remain safely stored in Sabdov and continue to display on your storefront widget (up to 100 published reviews on the Free plan). You never lose your review data.
Is API access included in the free plan?
No. API access is available on Pro plans alongside advanced automation, customization, and higher-volume review workflows.
SEO & Rich Snippets
Are Sabdov reviews rendered as HTML that Google can crawl, or only via JavaScript/iframe?
While visual widgets use JavaScript and isolated iframes to protect your storefront styling, Sabdov provides direct HTML-rendered JSON-LD (<script type="application/ld+json">) snippets for SEO. This ensures Googlebot and other search engines can crawl and index your reviews, star ratings, and aggregate scores directly from your page HTML without relying on iframe rendering.
Do Sabdov's Product, Review, and AggregateRating schemas follow Google's guidelines?
Yes, 100%. Sabdov's structured data engine strictly adheres to Google Search Central and Schema.org standards. All reviews and AggregateRating structures are wrapped inside a top-level @type: 'Product' schema, including required Person author attributes, ISO 8601 publication dates, rating values, SKU, brand, and offer details. AggregateRating is generated only when at least one approved review exists, preventing Google Search Console warnings.
Integrations & Export
Does Sabdov work with Shopify and WooCommerce?
Yes. Sabdov supports both Shopify and WooCommerce with integrations for product syncing, order-linked review requests, and storefront review displays.
Can I import existing reviews from other review apps?
Yes. Merchants can migrate historical reviews into Sabdov from Judge.me, Loox, Yotpo, Shopify Product Reviews, AliExpress, or Amazon using structured CSV imports with validation and product-matching steps.
Can I transfer my reviews to another plugin or platform if I switch?
Yes, 100%. Sabdov enforces zero vendor lock-in. You can download your entire review catalog anytime using the Export modal in standard CSV presets (Shopify/Judge.me/Loox, WooCommerce, BigCommerce, Wix, or Universal CSV), making it simple to import your reviews into any other app or platform.
Where can I find technical documentation?
Technical guides, setup references, implementation details, and API documentation are available in the Sabdov documentation hub.
Still have questions? Contact our support team.
Our support team can help with technical setup, workflow decisions, and billing questions when you need more guidance beyond the documentation.
Deep dive into the Sabdov API and implementation workflows.
Explore API references, widget setup guides, integration details, and the technical resources needed for custom storefront implementations.
Ready to strengthen your storefront trust?
Join ecommerce brands using Sabdov to turn verified customer reviews into stronger trust signals, clearer buying confidence, and more informed purchase decisions.